About Us

OUR VISION & MISSION:

To crave a name of Wraxi calls in the industry and workplace with the proficient and fast responsive services, we are always on a mission.  Starting from the UK and to spread roots worldwide covering more and more countries and to build a name of trust is the key mission of our company director. Experts got you covered with regards to various administrations. Our client connection chiefs are responsive and consistently dedicated to answer each inbound call as fast as possible. With the UK based expertise and quality, we have got the wings to aim the highest levels of trust. We love to take challenges and to achieve is our prime attribute. The industry we are working in has new competitors and challenges day by day, to maintain the position and to provide excellency is the major target and a focus. Challenges are the factor that bring revolutionary changes and we as adapters, learn out of it for our betterment.

WHY CHOOSE US? 

A lot of companies are working under one roof and with the passage of time and era, this industry has built competition worldwide. But, each company has its own values and vision. We got some ethics of working capability and for that purpose we got some factors that we believe can make one trust in taking our services for the first time.

FAST RESPONSE: 

With the crew of active and amazingly professional staff, Wraxi calls works on the policy of fast responsiveness. Missing a response means missing an inch of trust and damaging the repute. The key factor to success of our company is fast response.

PROFESSIONAL STAFF:

We hire the experienced and professional staff having expertise of at least 2 years so they have well trained mindset to work in the field. From floor manager to a customer care representative, every single entity working in office must know its best qualities.

EXPERTISE:

The honor of having 20 years of expertise has finally built us to the trademark of quality and professional output. Still learning to grow more roots and now to target the whole world with our best services.

DATA PRIVACY:

The most important thing to mention is the privacy of the data we gather from all over the world. The data protection quality has won us many clients and their trust.

CUSTOMER VALUE:

We consider each of our clients as VIP customers and give them every minute of every day customer care to keep up to their desired work output. Whether it is late evening call or morning get up calls for early morning appointments, we are available to cover.

QUALITY ASSURANCE:

Quality assurance is the important factor for the uplift of the company. Working with quality and developing quality results can be the winning factor.

COST EFFICIENT:

We try our best to provide cost efficient services as per the standards. We believe to deliver in affordable costs and to work with efficiency accordingly.

SHIFT ROTATION:

Our agents work in different rotatory shifts and that is how every member of staff works in relaxed environment. With the rotation of shifts, we also have backup staff for filling the empty socket of member in case of emergency.

LATEST TECHNOLOGIES:

We train our staff to have knowledge of latest technologies and software. With new software to be introduced, our staff knows to deal and work on it.

INDOOR ACTIVITIES:

Despite work and profession, company arranges the indoor activities for staff so as to keep them mentally active and physically fit, so that they don’t lose interest of job working in daily work routines.

TRAINING SESSIONS:

When comes to the training of the staff and their proficiency, company arranges several training sessions and seminars to make their staff familiar with the latest technologies and trends. For the better outcome, every member of staff must have the knowledge of the software and technologies that may vary from company to company. Our experienced and senior staff members give a brief introduction and knowledge of the technology to work in familiar with it. Because there is no room for little unprofessional act in our company and industry. We are not only professional in working, but also keen about learning new technologies that are introduced.

HEAD OFFICE & CONTROL ROOMS:

Wraxi calls head office is in United Kingdom and the control room is situated in Pakistan. The major dealing with respect to company is done through head office and then is implemented in control rooms in Pakistan.