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CSRs reserves the taxis as the customer requests by adding up the details of pickup and drop off location and time into the system. The reservations can be made anytime for any day, keeping in view the criteria. If reservations are to be made for same day, it should be added up into the system an hour before to avoid any inconvenience. Customers reserves the right to cancel the journey beforehand depends upon the reason. Dispatchi9ng is another job for the CSR which involves the responsibility of dispatching the taxi right on time so it can be convenient to the customers. Drivers are responsible to get the job done by the time as requested. For longer trips and travels, taxi is dispatched way before depending upon the miles. For airport reservations, customers are ought to book the journeys a day before so a system can specify the journeys to be dispatched earlier.
Our Expertise
We specialize not only in calls, but in data collection, entry, and recording as well.
Invoices are the digital record of the transaction or payment made through.Invoices are kept as records
Customer service representatives has the key to win the hearts of the customers. They
Our voice recording ability enables us to view voice envelopes of customers and agents separately
Inbound calls are the calls system receives and our agents deal with the call and the purpose of it.
Wraxi calls are open 24 hours of a day, 7 days of a week and 365 days of a year. The agents are are